Volunteer Receptionist

  • Location 3rd Floor, Provincial House 37 New Walk, Leicester, LE1 6TE
  • Hours Minimum 1 day a week (8hrs)


  • Greeting visitors and staff at head office, ensuring sign in procedures are followed.
  • Taking deliveries and letters and getting these to the correct staff in a timely manner. 
  • Answering calls to our main telephone line, transferring to relevant staff when appropriate, taking and relaying messages when staff are unavailable.
  • Answering queries and providing information to our services users. 
  • Using our internal CRM style system to record contacts and queries and make referrals to relevant departments.
  • Assist in preparing rooms for meetings.
  • Keeping the reception area safe, tidy and welcoming.

Qualities and skills we are looking for:

  • Polite and professional manner, both in person and over the phone.
  • Good timekeeping and communication skills.
  • Fair computing and technology skills.
  • Willingness to learn new processes and software.
  • A positive attitude.
  • Reliability and commitment to the role.

Previous experience in working in an office environment is ideal, but not essential.

Support provided for you:

  • Visual Impairment Awareness training.
  • Telephony systems and CRM training
  • Other training as identified. 
  • Reimbursement of out of pocket expenses such as mileage or public transport costs. 
  • We offer induction training in working with people with sight loss, Vista’s Policies and Procedures for volunteers, legal issues and logistics. 
  • We have advice sheets, record forms and posters to download, as well as links to other online resources.
  • We offer a mileage allowance and pay for reasonable travel costs for public transport.

Successfully placed volunteer(s) will be working within the central department and will have staff and a line manager for support and guidance.

We hope that by becoming a volunteer you:

  • Increase your confidence and professional and social skills.
  • Gain insight into the charity sector
  • Meet new and interesting people.
  • Learn new skills useful for future employment opportunities or further learning
  • Have fun! 

Health & Safety:

All volunteers will be expected to:

  • Ensure that they comply with Vista’s Health & Safety policy at all times

  • Take reasonable care for the Health & Safety of yourself and others who may be affected by your acts or omissions whilst volunteering.

Download the job description

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