Volunteer Receptionist

Responsibilities:

• Greeting visitors and staff at head office, ensuring sign in procedures are followed.

• Taking deliveries and letters and getting these to the correct staff in a timely manner. 

• Answering calls to our main telephone line, transferring to relevant staff when appropriate, taking and relaying messages when staff are unavailable.

• Answering queries and providing information to our services users. 

• Using our internal CRM style system to record contacts and queries and make referrals to relevant departments.

• Assist in preparing rooms for meetings.

• Keeping the reception area safe, tidy and welcoming.

Qualities and skills we are looking for:

• Polite and professional manner, both in person and over the phone.

• Good timekeeping and communication skills.

• Fair computing and technology skills.

• Willingness to learn new processes and software.

• A positive attitude.

• Reliability and commitment to the role.

Previous experience in working in an office environment is ideal, but not essential.

Support provided for you:

• Visual Impairment Awareness training.
• Telephony systems and CRM training
• Other training as identified. 
• Reimbursement of out of pocket expenses such as mileage or public transport costs. 
• We offer induction training in working with people with sight loss, Vista’s Policies and Procedures for volunteers, legal issues and logistics. 
• We have advice sheets, record forms and posters to download, as well as links to other online resources.
• We offer a mileage allowance and pay for reasonable travel costs for public transport.

Successfully placed volunteer(s) will be working within the central department and will have staff and a line manager for support and guidance.

We hope that by becoming a volunteer you:

• Increase your confidence and professional and social skills.
• Gain insight into the charity sector
• Meet new and interesting people.
• Learn new skills useful for future employment opportunities or further learning
  

• Have fun! 

Health & Safety:

All volunteers will be expected to:

• Ensure that they comply with Vista’s Health & Safety policy at all times

• Take reasonable care for the Health & Safety of yourself and others who may be affected by your acts or omissions whilst volunteering.